Regulation E is often the most confusing regulation for the front line to understand; however, it is a regulation that is critical for complying with consumer laws and regulation. This compliance training will go through each type of question that should be asked by the front line when taking error resolution requests and provide client facing staff with a best business practice document with the types of questions that are critical in gathering the right information to complete the investigation. 

This compliance training will also review practical mitigating tools to implement for providing a positive customer experience while obtaining the right information to successfully closeout a timely error resolution investigation.

Best Practice Document Included, with a list of questions to ask for ACH, Debit Card, ATM and Stop Payment Disputes.


  • Overview of Regulation E;
  • Review of ACH, Debit Card, and ATM Disputes and Stop Payments;
  • Error resolution policy and procedures;
  • Notice of error requirements;
  • Questions to ask upon notification of an error;
  • Consumers obligation for timely notification.

Who Should Attend?

  • Retail Management
  • Deposit Operations
  • Regulation E Investigators
  • Enterprise Risk Officers
  • Risk Managers
  • Compliance Officers
  • Internal Audit Staff


  • Terri Sands

    Terri Sands

    Secura Risk Management / Founder

    Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.


1.0 CPE Credits & 1.2 AAP Credits