Dates of Event & Pricing

$295 for Webinar and Playback*

*Playback has no expiration.

  • Monday, October 18, 2021

  • 12:00 – 1:00 pm (Eastern Time)

  • 11:00 – 12:00 pm (Central Time)

  • 10:00 – 11:00 am (Mountain Time)

  • 9:00 – 10:00 am (Pacific Time)


Effectively handling ACH disputes are an integral part of a financial institutions requirements to comply with Regulation E while not writing off unnecessary losses. Proper handling of disputes in compliance with regulations is not just the responsibility of operations personnel in the 'back office' but a critical series of steps and processes beginning with frontline customer contact staff.

This timely and relevant ACH training gives banks and credit unions the front-to-back office consistency, compliance and documentation needed to ensure proper ACH dispute handling and resolution.

Attendees will gain an in-depth understanding of:

  • Unauthorized vs Revoked ACH entries 
  • Consumer vs Corporate Unauthorized defined
  • Key Consumer Unauthorized Return Reason Codes
  • Changes to Written Statement of Unauthorized Debit (WSOUD)
  • Consumer ACH Deadlines
  • Corporate Return Codes and Deadlines
  • Unauthorized Credits Supporting Documentation for Return
  • ACH Stop Payments and Deadlines
  • Important Differences Between ACH Unauthorized and Stop Payments

Who Should Attend?

  • Electronic Banking Staff
  • Deposit Operations
  • Fraud Management
  • BSA/AML Officers and Support Staff
  • Customer Service Representatives/Tellers
  • Call Centers
  • Treasury Management
  • Risk Management
  • Compliance 
  • Internal Audit and Review


  • Terri Sands

    Terri Sands

    Secura Risk Management / Founder

    Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.


1.0 CPE Credits & 1.2 AAP Credits