Tuesday, April 28, 2020
12:00 – 1:00 pm (Eastern Time)
11:00 – 12:00 pm (Central Time)
10:00 – 11:00 am (Mountain Time)
9:00 – 10:00 am (Pacific Time)
This payments risk webinar will take attendees through the challenges financial institutions face today and in the future regarding in-person payment requests such as wire transfers. Most financial institutions accept in-person wire transfer requests; however, may not have sufficient contingency plans for when the customer/member is unable to appear in person. The reasons for this could be natural disasters, COVID-19 or other pandemic events, or simply exception processes specific to the individual or business making it impossible to perform an in-person transaction.
This wire transfer training will walk attendees through contingency events that impact in-person requests such as wire transfer and provide best business practices on how to perform temporary (contingency processes) and/or permanent changes to your wire transfer program. This payments webinar will also have a focus on how to effectively mitigate fraud risks during contingency events.
Who Should Attend?
- Deposit Operations staff
- BSA Officers and support teams
- Fraud managers and support teams
- Deposit Operations
- Client Facing staff
- Client Facing management
- Electronic Banking Management/Staff
- Internal Auditors
- Risk Managers
- Senior Management
- Payments Professionals
- Significant contingency events that impact in-person wire transfers and other similar payment requests
- Tools to use for authenticating a customer during contingency events
- How to effectively enhance your wire transfer program to accommodate continency events
- Lessons learned from financial institutions on wire transfer contingency efforts resulting from COVID-19
- Best business practice document for in-person wire transfer and other in-person requests during contingency events.
Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.
1.0 CPE Credits & 1.2 AAP Credits