Dates of Event & Pricing

$295 for Webinar, Bonus Materials and Playback*

*Playback has no expiration.

  • Thursday, May 13, 2021

  • 12:00 – 1:30 pm (Eastern Time)

  • 11:00 – 12:30 pm (Central Time)

  • 10:00 – 11:30 am (Mountain Time)

  • 9:00 – 10:30 am (Pacific Time)


Did you know that one “simple” transaction-a deposit of some cash and a few checks into a checking account-can be governed by at least seven regulations or Acts? Those on the frontline are responsible for placing appropriate holds on funds, providing accurate disclosures in a timely manner and identifying and reporting suspicious activity all while providing outstanding service.   

In this informative compliance webinar training, we will tailor our review of compliance regulations to focus on the specific requirements and guidelines that effect your role and responsibilities as a member of the frontline. We will discuss common account transactions and pull in the specific regulations that touch that type of transaction.

In addition, you will be provided with helpful tools you can utilize in your daily routine to guide you through regulatory requirements, aid in identifying red flags and assist in answering accountholder questions. Those new to the frontline as well as those seasoned staff members looking to meet their annual training requirements will not want to miss this jam-packed, fast-paced session!  


  • Bank Secrecy Act: Review coverage of transactions triggering a CTR and the information that must be obtained as well as reporting suspicious activity.
  • Regulation D: Its effect on various account types
  • Regulation E: Important issues on error resolution and how to handle stop payments.
  • Regulation CC: Examples of exception and case-by-case holds.
  • Regulation P: Important privacy issues for customers
  • Identity Theft Prevention & Recognizing Elder Financial Abuse:  Recognizing red flags and knowing when to report.
  • Discrimination: Best practices to avoid discrimination in lending in those initial conversations with prospective borrowers.
  • UDAAP: Fair treatment in account recommendations and waiving of fees as well as consumer complaints
  • Truth in Savings: Understanding when and how to provide disclosures.


  • Dawn Kincaid

    Dawn Kincaid

    Compliance Consultant - Brode Consulting Services

    Dawn began her banking career working for a community bank, while attending The Ohio State University. She has nearly fifteen years of experience in client service, operations, information technology, administrative and board relations, marketing and compliance. Most recently Dawn served as the Senior Vice President of Bank Operations for a central-Ohio based community bank, where she created and refined the bank’s policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services. She has served in the roles of Compliance, BSA/AML, CRA, Privacy and Security Officer and led training initiatives, prepared due diligence information for and completed a variety of regulatory applications and coordinated internal and external audits and exams.
  • Ann Brode

    Ann Brode

    President - Brode Consulting Services

    Ann Brode-Harner began her career in 1973 and has continued her service as a consultant to regional and community financial institutions through a wide range of areas including strategic planning, lending, deposits, marketing, training, compliance, and management. Ann is a well-respected presenter and has spoken to audiences across the country for over 30 years. She has presented sessions for numerous state associations and has taught at the School of Banking Administration at the University of Wisconsin as well as many other state banking schools. Ann is the author of The Bank Deposit Documentation Manual for Front-Line Personnel, published by Bankers Publishing Company, and is well represented in numerous industry publications.


1.5 CPE Credits