Tuesday, September 15, 2020
2:00 – 3:00 pm (Eastern Time)
1:00 – 2:00 pm (Central Time)
12:00 – 1:00 pm (Mountain Time)
11:00 – 12:00 pm (Pacific Time)
Debit Card and ACH disputes become an integral part of a financial institutions requirements to comply with Regulation E. What questions do you ask a consumer? What is appropriate to ask and not to ask? When do you start your investigation, close the investigation and what are your responsibilities regarding timing of notification? Why are scripts so important for your front-line in gathering information? This payments webinar will take you through all the issues you may face with a consumer debit card dispute and how to effectively take care of your consumer while complying with regulatory requirements. Also hear financial institutions lessons learned for not complying, what occurred and how they remedied their gaps.
Who Should Attend?
- Client Facing Management/Staff
- Electronic Banking Management/Staff
- Any staff handling Regulation E claims
- Client Call Centers
- Internal Auditors
- Risk Managers
- BSA Officers and support teams
- Fraud managers and support teams
- Deposit Operations
- Senior Management
- Questions to ask on the front-line
- Why gathering the right information up front is important?
- Investigation timeline requirements from beginning to closing out the investigation
- Case studies on financial institution failures to comply with Regulation E and how they filled their operational gap
- This webinar will include a frequently asked questions document.
Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.
1.0 CPE Credits & 1.2 AAP Credits