Tuesday, February 4, 2020
12:00 – 1:30 pm (Eastern Time)
11:00 – 12:30 pm (Central Time)
10:00 – 11:30 am (Mountain Time)
9:00 – 10:30 am (Pacific Time)
The best head tellers constantly seek ways to improve their team and themselves – which ultimately creates positive accountholder experiences! While internal controls and sales goals are critical, so is creating a work environment where tellers are empowered, efficient, and working as a team to obtain optimal results! This webinar will teach head tellers how to empower their staff, conduct efficient staff meetings, and further develop personal coaching skills to strengthen the teller team.
Participants will receive learning-engagement tools to enable tellers to communicate more effectively. Two surveys designed for team leaders to learn more about their team and corporate culture will be provided. A unique performance evaluation will be included to help both head tellers and team members enhance their banking skills. This must-attend session will cover communication methods, developing creative learning experiences, teamwork, organizational skills, management principles, and performance feedback.
- How to use positive, constructive feedback
- Basic principles of managing and motivating people
- Hierarchy of learning and teaching categories
- Communicating to all team members
- Tips for conducting effective staff meetings
- Organizational skills to improve your team’s performance
- Tips on creating “cheat sheets” to help your staff
Molly began her banking career on the teller line while working on her undergraduate degree and has continued working in the financial industry ever since. She has experienced the growth of a hometown bank, acquisitions of branches, bank mergers, charter changes, name changes, MoU’s (not a favorite), and working in a de novo bank. She has activated business resumption plans, implemented a VoIP phone system, performed secondary market quality control reviews, processed wires, filed SAR’s, developed bank approved policies and coordinated reviews with external auditors and examiners. Her wealth of financial experience enables her to relate to the client and perform in depth reviews.
1.5 CPE Credits