Dates of Event & Pricing

$295 for Webinar and Playback*

*Playback has no expiration.

  • Thursday, September 3, 2020

  • 2:30 – 3:30 pm (Eastern Time)

  • 1:30 – 2:30 pm (Central Time)

  • 12:30 – 1:30 pm (Mountain Time)

  • 11:30 – 12:30 pm (Pacific Time)


Financial institutions often struggle with handling traditional Regulation E disputes including ACH and Debit Card disputes. What happens when your consumers have a dispute that involves Billpay, Zelle, person to person, bank to bank, echecks and consumer international wire transfers? 

This compliance webinar will provide attendees with an understanding of how to effectively handle the traditional disputes and those disputes that are often confusing in terms of how to handle and understanding the consumer and financial institutions rights and responsibilities.

Attendees will learn:

  • How to effectively handle traditional and non-traditional payment disputes.
  • How to clearly obtain information from the consumer.
  • The different types of Reg E claims and documentation requirements


Who Should Attend?

  • Client facing teams
  • Deposit Operations
  • Electronic Banking 
  • Internal Auditors
  • BSA Officers/Support Staff
  • Compliance Officers/ Support Staff
  • Risk Managers 


  • Terri Sands

    Terri Sands

    Secura Risk Management / Founder

    Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.


1.0 CPE Credits & 1.2 AAP Credits