About the Electronic Banking Professional Certification

Designed for supervisors, managers and top-performing staff seeking to move up the ladder in the fast growing field of Electronic Banking, employees who complete the Electronic Banking Professional Certification Program earn the prestigious professional designation awarded by BankersHub as well as a framed certificate, which is good for two years. Furthermore, classes may be submitted for AAP credits.

This program requires participants to complete all 35 courses with a test at the end of each course and passing score of 80%.

Course Agenda
Each element in this comprehensive agenda includes:

  • Presentation materials
  • Fully narrated 40-60 minute recorded presentations that may be played and paused as necessary
  • Quizzes at the end of each element to test retention

The Bankers Hub Learning Management System

  • Ongoing tracking and reporting of progress
  • Quizzes at the end of each session requiring 80% or better to pass
  • Ability to stop and start a session as needed
  • Notification upon achievement of the Certification of Certificate
  • All sessions come with downloaded copy of presentation for review
  • Personal contact to assist with any questions or comments

Electronic Banking Certification Programs prepare you and your staff for the challenges your institution faces ahead including:

  • Regulatory changes and compliance requirements
  • Audit preparation and responses to exceptions
  • Fraud and unauthorized activities
  • New technology advances and opportunities
  • Consumer concerns, problems and disputes
  • Staff training, turnover and ongoing education needs.

Certification Pricing
All of these webinars would cost over $8,000 if purchased separately. To register an employee in this eBanking Professional Certification, however, is just $1,895!

Special Note just for Passport Members:
Your 12-month Passport membership entitles you to register as many employees as you wish into any of the Certification or Certificate for the flat rate of just $495 per employee registration! That's a savings of 38% off Certificates and a whopping 75% savings for eBanking Professional Certification!

Not a Passport Member? Click Here to read more about the benefits of becoming one.

Course Elements for the eBanking Professional Certification
(each lasts 40-60 minutes)


  • Introduction to Payments Players and Regulatory/Network Requirements

ACH Elements

  • ACH Basics for Originating and Receiving
  • ACH Exception Item Handling
  • Federal Payments Processing
  • ACH Legal and Compliance Considerations
  • Effective Communication of ACH, Wire Transfers and RDC Rules
  • ACH Risk Management, Reporting and Monitoring

Checks and Remote Deposit (RDC)

  • Introduction to Check Services and Exceptions
  • Check Legal and Compliance Obligations
  • Remote Cash Capture: New RDC on the Block
  • Different Types of Remote Capture: From Branch to Mobile

Payments Fraud

  • ACH Fraud Trends
  • Liabilities for Check Forgeries under UCC
  • Check Fraud
  • Debit Card Fraud Trends and Fraud Management
  • Understanding the Identify Theft Red Flags Rule
  • Mobile Security Threats
  • Wire Transfer Fraud Trends and Mitigation Controls
  • Mitigating Elderly Financial Exploitation in Payments

Debit/ATM Cards

  • Introduction to Debit and ATM Cards
  • Introduction to Prepaid Debit Cards
  • Debit Card Legal and Compliance Obligations
  • Debit Card and ATM Disputes and Exception Item Handling

Wire Transfer

  • Wire Transfer Basics and Exception Item Processing
  • Fundamentals of International Wire Transfers
  • Wire Policy and Procedures Workshop
  • Wire Transfer Legal and Compliance Considerations

eBanking Audit

  • Effectively Auditing your Payments Areas
  • Fundamentals of Payments Monitoring
  • FFIEC Guidance on Authentication in Internet Banking
  • Top Findings in ACH, RDC, and Wire Transfer Audits
  • Managing, Auditing and Overseeing Your ACH Third Party Senders

General eBanking Management and Oversight

  • Documenting Your ACH, RDC, Wire Transfer and Debit Card Policies
  • Effective Risk Management in ACH, RDC, Debit Card and Wire Transfer
  • Payments Risk Assessments and Regulatory Expectations