Dates of Event & Pricing

$295 for Webinar and Playback*

*Playback has no expiration.

  • Friday, May 8, 2020

  • 12:00 – 1:00 pm (Eastern Time)

  • 11:00 – 12:00 pm (Central Time)

  • 10:00 – 11:00 am (Mountain Time)

  • 9:00 – 10:00 am (Pacific Time)


Debit Card and ACH disputes become an integral part of a financial institutions requirements to comply with Regulation E. 

  • What is your current process? 
  • Is it efficient and sustainable for today and for significant contingency events?

This payments webinar will focus on modernizing your Reg E program to include technology, organizational structure and include electronically accepted means from the customer such as e-Sign when you are authenticated and/or accepting in writing Reg E claims. 

This compliance webinar will also focus on important verbiage in your terms and conditions agreement that should align with not only normal business operations but also significant disaster events such as COVID-19.

Who Should Attend?

  • Client Facing Management/Staff
  • Electronic Banking Management/Staff
  • Any staff handling Regulation E claims
  • Client Call Centers
  • Internal Auditors
  • Risk Managers
  • BSA Officers and support teams
  • Fraud managers and support teams
  • Deposit Operations
  • Senior Management


Topics include:

  • Overview of Reg E and the importance of modernizing your program
  • Strengthening Your Reg E program based on external threats such as COVID-19
  • Improving efficiencies in performing investigations
  • Using Technology that is available to improve workflow efficiencies and strengthen risk management



  • This webinar will include a frequently asked questions document.    


  • Terri Sands

    Terri Sands

    Secura Risk Management / Founder

    Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.


1.0 CPE Credits & 1.2 AAP Credits