Dates of Event & Pricing

$295 for Webinar and Playback*

*Playback has no expiration.

  • Wednesday, October 19, 2022

  • 12:00 – 1:00 pm (Eastern Time)

  • 11:00 – 12:00 pm (Central Time)

  • 10:00 – 11:00 am (Mountain Time)

  • 9:00 – 10:00 am (Pacific Time)

Curriculum

Financial institutions struggle with how to effectively handle debit card fraud when there is an elder adult involved who has been tricked into providing their card information. Criminals use elder adults as money mules to move and launder money. This type of criminal activity has become a significant fraud concern with the financial industry as client facing teams often find themselves put in a difficult situation based on handling the debit card fraud while effectively communicating to the elder adult of the fraudulent activity taking place. What are the best business practices for handling debit card disputes when an elder adult has been tricked into surrendering their information, buying prepaid cards, and other fraudulent techniques? What are examples of debit card fraud and elder financial exploitation. This webinar addresses these difficult events and provides insight and examples on best business practices for working through these fraud events.

Topics include:

  • Trends in debit card frauds and elder financial exploitation
  • Case studies on this type of fraud
  • Tools available to mitigate this risk.
  • Effectively communicating these fraud events to elder adults to stop further fraud
  • Law enforcement awareness and education tools  


Who Should Attend?

  • Electronic Banking Staff
  • Deposit Operations
  • Debit Card Department
  • Fraud Management
  • BSA/AML Officers and Support Staff
  • Information Technology Officers
  • Information Security Officers
  • Customer Service Representatives/Tellers
  • Call Centers
  • Treasury Management
  • Risk Management
  • Compliance 
  • Internal Audit
  • Executive Management

Instructor

Secura Risk Management / Founder

Terri Sands

Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.

Credits

1.0 CPE Credits & 1.2 AAP Credits