Dates of Event & Pricing

$295 for Webinar and Playback*

*Playback has no expiration.

  • Wednesday, March 27, 2024

  • 2:00 – 3:00 pm (Eastern Time)

  • 1:00 – 2:00 pm (Central Time)

  • 12:00 – 1:00 pm (Mountain Time)

  • 11:00 – 12:00 pm (Pacific Time)


Debit card fraud has significantly increased over the past years which has led to growing concerns of financial institutions to lower their fraud losses. How do you keep up with the external fraud environment? What changes need to occur in your dispute and investigation program to lower your fraud losses? This webinar will focus on best business practices for performing debit card fraud investigations and what tools are available to financial institutions to support the dispute process.

Topics include:

  • Determining authorized vs. unauthorized fraud.
  • Obtaining the right information from consumers.
  • Effectively performing the investigation.

Who Should Attend?

  • Debit Card Dispute Teams
  • Risk Management
  • Internal Audit
  • Operations Teams
  • Compliance
  • Client/Member Facing Teams
  • BSA Officers and Support Staff
  • Senior/Executive Management


NEACH - Director, Risk and Fraud Rayleen Pirnie

Rayleen is the Director of Risk & Fraud at NEACH overseeing the organization’s comprehensive risk management program, advancing strategy to support both industry and member efforts to identify and mitigate fraud. In her role as an Advisor for NEACH Payments Group (NPG), she serves as the primary consultant assisting institutions with Regulation E compliance. Rayleen is an Accredited ACH Professional (AAP) and a Certified Enterprise Risk Professional (CERP). She is a member of the Association of Certified Fraud Examiners (ACFE) serving on the Advisory Council, and holds a Bachelor of Science in Criminal Justice Administration. She is a popular speaker at events, balancing actionable intel with humor and energy in every session.


1.0 CPE Credits & 1.2 AAP Credits