Dates of Event & Pricing

$295 for Webinar and Playback*

*Playback has no expiration.

  • Thursday, July 21, 2022

  • 12:00 – 1:00 pm (Eastern Time)

  • 11:00 – 12:00 pm (Central Time)

  • 10:00 – 11:00 am (Mountain Time)

  • 9:00 – 10:00 am (Pacific Time)

Curriculum

Debit card fraud losses continue to impact the bottom line of financial institutions. Debit card fraud ranges from friendly fraud to debit card breaches with the fraudsters using systematic and social engineering tactics to obtain card information. How do financial institutions mitigate debit card fraud based on today’s threats? What is the difference between debit card fraud and a debit card unauthorized dispute? This webinar trains financial institution’s staff on effective methods for documenting the debit card fraud dispute, options for determining if the consumer authorized the fraud or not and best business practices for closing the investigation and communicating the results.

Topics include:

  • Trends in debit card fraud
  • Tools available to perform debit card fraud investigations
  • Knowing the difference between a debit card unauthorized dispute and debit card fraud.
  • Investigation and research options available to perform the fraud investigation more effectively  


Who Should Attend?

  • Electronic Banking Staff
  • Deposit Operations
  • Debit Card Department
  • Fraud Management
  • BSA/AML Officers and Support Staff
  • Information Technology Officers
  • Information Security Officers
  • Customer Service Representatives/Tellers
  • Call Centers
  • Treasury Management
  • Risk Management
  • Compliance 
  • Internal Audit
  • Executive Management

Instructor

Secura Risk Management / Founder

Terri Sands

Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.

Credits

1.0 CPE Credits & 1.2 AAP Credits