Event Date and Pricing

$295 for Webinar and Playback. Playback does not expire.

  • Wednesday, April 26, 2023

  • 12:00 - 1:00 pm (Eastern Time)

  • 11:00 - 12:00 pm (Central Time)

  • 10:00 – 11:00 am (Mountain Time)

  • 9:00 – 10:00 am (Pacific Time)


This banking webinar is designed to be your go-to source for Reg E Error Resolution compliance and training.  We will review the specific error resolution requirements of Reg E and how these principles apply to new trends in payments fraud and scams. We’ll cover consumer and financial institution liability, procedural best practices on documenting your investigation, and tips to avoid the top mistakes cited by examiners. Both new and experienced personnel will benefit from this informative session. This webinar is designed for customer service representatives, tellers, compliance personnel, branch managers and branch administration, quality control reviewers, auditors, and those managing claims.    


  • Timing and requirements of the Regulation E error resolution process
  • Errors that trigger the EFT error resolution process
  • Consumer liability and responsibility for unauthorized transactions
  • Understanding when and why provisional credit is or is not required
  • Explanation of the 10, 20, 45, and 90 days requirements during the investigation period
  • Proper handling of a chargeback when Regulation E applies
  • Compliance tips when handling unauthorized transactions
  • The steps involved in the Reg E error resolution process for EFTs
  • Record-keeping requirements
  • How to avoid the top mistakes cited by examiners


Esq / Founder finreg PARTNERS Dena Somers

Dena Somers is a highly regarded bank consultant and compliance attorney. She has provided regulatory compliance and risk management consulting services to financial institutions and companies in highly regulated industries nationwide for more than 20 years. Her areas of expertise include consumer and mortgage lending compliance, Fintech and specialty finance, regulatory compliance training, business strategy and best practice advisement, and corporate governance. Throughout her career, Ms. Somers has advised hundreds of banking and financial institutions— ranging from local community banks to $50 billion financial holding companies— to achieve operational efficiency while ensuring regulatory compliance. Previously, Ms. Somers served as General Counsel to a national mortgage servicing company, Fintech lender, national money service business, and has represented financial institutions in a broad array of complex litigation matters for more than 15 years. Additionally, Ms. Somers is a published author for Lexis Nexis in the areas of Bank Teller training, loan policies, and loan documentation training.


1.0 CPE Credits