Dates of Event & Pricing

$295 for Webinar and Playback*

*Playback has no expiration.

  • Wednesday, August 31, 2022

  • 2:00 – 3:00 pm (Eastern Time)

  • 1:00 – 2:00 pm (Central Time)

  • 12:00 – 1:00 pm (Mountain Time)

  • 11:00 – 12:00 pm (Pacific Time)


The Green Book outlines the requirements for handling DNEs (Death Notification Entries) and Federal Government Reclamations. Processing ACH payments from the Federal Government can be a challenge based on the decision to post, return and those situations requiring the financial institution to recover funds when these funds are withdrawn prematurely.  

This session will outline those details! Included will be the process for deceased account holders and your responsibilities to the Federal Government if they are receiving benefit payments.  Examples of different types of situations will be outlined during the session to more clearly reflect best business practices for handling DNE and reclamations.  


  • Detailed processes on handling Death Notification Entries (DNE’s)
  • Timeframes to return ACH Entries for deceased accountholders
  • Acceptable Return Reason Codes when returning benefit payments for deceased account holders
  • Effective handling and processing of Federal Government Reclamations
  • Timeframes for responding to Government Reclamations
  • Difference between handling Commercial Reclamations and Federal Government Reclamations
  • Tools that assist financial institution’s in handling these types of items

Who Should Attend

  • Client Facing Teams
  • Deposit Operations
  • Risk Managers
  • Internal Audit
  • Compliance
  • BSA Officers and Support Staff 


Secura Risk Management / Founder Terri Sands

Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.


1.0 CPE Credits & 1.2 AAP Credits