Thursday, September 24, 2020
2:00 – 3:00 pm (Eastern Time)
1:00 – 2:00 pm (Central Time)
12:00 – 1:00 pm (Mountain Time)
11:00 – 12:00 pm (Pacific Time)
Approximately 1 in 10 Americans aged 60+ have experienced some form of elder abuse. Some estimates range as high as 5 million elders who are abused each year. Elder financial exploitation continues to be a significant problem and financial institutions represent a big hub for identifying such abuse since they hold the assets of their customers.
When elder financial exploitation is identified at a financial institution, it sometimes it met with hesitation as staff and management may feel uncomfortable with approaching the elder adult.
- How do you talk to an elder adult about the fact they’ve been a target of elder financial exploitation?
- How do you handle situations when both the victim and their abuser is at the financial institutions to withdraw funds?
This BSA Compliance webinar will focus on best business practices for handling these difficult situations and provide attendees with sample scripts to use for consistency and effectiveness.
- Trends in elder financial exploitation
- Best business practices for handling difficult elder financial exploitation events
- Scripts to provide your staff that can be used for consistency and effectiveness
- This webinar will include a frequently asked questions document.
Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.
1.0 CPE Credits & 1.2 AAP Credits