Dates of Event & Pricing

$295 for Webinar and Playback*

*Playback has no expiration.

  • Thursday, November 17, 2022

  • 12:00 – 1:00 pm (Eastern Time)

  • 11:00 – 12:00 pm (Central Time)

  • 10:00 – 11:00 am (Mountain Time)

  • 9:00 – 10:00 am (Pacific Time)

Curriculum

Client facing training is critical to ensure that all front-line employees understand their responsibilities for detecting and reporting suspicious activity. This webinar takes attendees through the most effective and practical methods for detecting suspicious activity and covers deposit or cashing a suspicious check, various forms of suspicious requests for wire transfers and out of the ordinary services that should immediately raise a red flag. The webinar provides practical training to more readily identify and report suspicious activity. 

Topics include:

  • Case studies on common client facing unusual activity
  • Effective and practical identification of suspicious activity
  • Sample escalation and reporting recommendations
  • How to talk to customer when needing additional information for BSA purposes

 

Who Should Attend?

  • BSA/AML Officers and Support Staff
  • Branch management
  • Customer Service Representatives
  • Tellers 
  • Call Centers
  • Electronic Banking 
  • Risk Management 
  • Deposit Operations
  • Compliance 
  • Internal Audit
  • Information Security 
  • Executive Management

Instructor

Secura Risk Management / Founder

Terri Sands

Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.

Credits

1.0 CPE Credits & 1.2 AAP Credits