Friday, January 28, 2022
12:00 – 1:30 pm (Eastern Time)
11:00 – 12:30 pm (Central Time)
10:00 – 11:30 am (Mountain Time)
9:00 – 10:30 am (Pacific Time)
Overdraft Programs have always been a hot button area for examiners, especially for the CFPB, who has had Overdraft Programs on its radar since its inception. Yet despite the guidance, white papers and other communications that have been issued by the agencies, there is still confusion over which elements actually apply to the programs you offer.
The regulators want to ensure your Overdraft Program practices do not intentionally or unintentionally result in consumer harm, and you want to protect your institution from UDAAP and other regulatory violations.
In this critical and timely bank compliance webinar, we will review regulatory overdraft guidance in detail. In addition, we will discuss best practices for
- Accountholder education and
- Marketing of your overdraft program.
We will also review Overdraft Program issues identified through consumer complaints, examinations, and enforcement actions and provide recommendations for you to avoid similar mistakes.
Dawn began her banking career working for a community bank, while attending The Ohio State University. She has nearly fifteen years of experience in client service, operations, information technology, administrative and board relations, marketing and compliance. Most recently Dawn served as the Senior Vice President of Bank Operations for a central-Ohio based community bank, where she created and refined the bank’s policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services. She has served in the roles of Compliance, BSA/AML, CRA, Privacy and Security Officer and led training initiatives, prepared due diligence information for and completed a variety of regulatory applications and coordinated internal and external audits and exams.
1.5 CPE Credits