The account opening process for consumer and commercial clients creates risk exposure to any financial institution and can carry increased risks. This webinar will focus on how financial institutions are adding online account opening to their product offerings and the risks to consider when implementing online account opening. 

This Retail Webinar will cover the following topics:

  • What are the main differences between traditional and online account opening?
  • What procedures should remain consistent between the two methods?
  • What inherent risks should you consider with online account opening vs. the traditional in-person account opening process
  • Top 5 risks banks and credit unions encounter for both methods.

Who Should Attend:

  • Customer Facing Staff
  • Internal Auditors
  • Compliance Officers
  • Risk Managers
  • Product Management
  • Call Center Managers
  • Senior Management
  • Enterprise Risk Management


  • Terri Sands

    Terri Sands

    Secura Risk Management / Founder

    Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.


1.0 CPE Credits & 1.2 AAP Credits