Dates of Event & Pricing

$249 for Webinar and Playback*

*Playback has no expiration.

  • Monday, August 3, 2020

  • 2:00 – 3:00 pm (Eastern Time)

  • 1:00 – 2:00 pm (Central Time)

  • 12:00 – 1:00 pm (Mountain Time)

  • 11:00 – 12:00 pm (Pacific Time)

Curriculum

Why You Should Attend This Session  

The speed and volume of email have rechanneled business communication from snail mail to email. While the standards for professional correspondence have changed and will continue to do so, your organization’s teammates still need to know how to communicate effectively.  An effective business email is easily understood, but it is not so easily written.

We have all received poorly written emails. These emails are unclear, confusing, or ambiguous and so frustrated recipients often ignore them. Bad emails can also be detrimental to business if projects are halted for clarification impeded or if customers misinterpret information.  Fortunately, email communication skill can be Improved with training, and the payoff is that these clearer emails improve productivity.

This management webinar will teach you how to write clearer emails to receive better responses.  Well-written emails save time because they allow the recipient to clearly understand the task at hand and respond appropriately. Effective emails reduce confusion and increase productivity. And they are much faster to write than snail mail.  This management training will teach you the basics of an effective email. 

This email course is especially valuable if you work on a team that uses email as a major communication tool, you are managing a group or division that communicates via email, your staff sends emails that are too vague, too dense, or too many, or you have found it difficult to get timely responses to the emails you send.

Course Description:

Participants will learn how to employ these key aspects of email to improve clarity and response rates:

  • Addressing
  • Subject line
  • Message text
  • Formatting
  • Signature line
  • Attachments
  • Tone
  • Confidentiality and security
  • Managing e-mail volume
  • When and when not to use email


Course Outcomes

By the end of this course. Participants will have learned:

  • How to write more focused, more concise, professional emails 
  • How to improve response rates with better formatting and appropriate tone
  • How to protect and manage email

Instructor

  • Dev Strischek

    Dev Strischek

    Devon Risk Advisory Group / Principal


    As the Principal for Devon Risk Advisory Group, Dev Strischek brings years of senior experience in financial services to his clients around the areas of risk policy, risk culture, and portfolio risk management. Dev also serves as a Member of the Private Company Council for FASB. Prior to those roles, Dev served for 18 years at SunTrust Bank, retiring as their Sr Vice President and Senior Credit Policy Officer for the bank. Dev is a frequent industry speaker on many aspects associated with credit risk and compliance, as well as loan policy best practices. He has also authored many industry trade articles on principles and practices, problems and issues relevant to risks that financial organizations must manage.

Credits

1.0 CPE Credits & 1.2 AAP Credits